I just went shopping for high speed internet service and checkout Comcast Online. Well I clicked on the offer I was interested in and it prompted me to enter the address where the service was wanted. I entered the address to my house that I've lived in since 1967 and then pressed submit. After submitting my address a red box comes up and says address not found and then gave me a list of addresses which was no-where near where I lived. I repeated the process over and over using abbrieviations for road and any other way I could think of to enter my address but to no avail. I guess I live in a house in some parallel universe.

I absolutely will not have xfinity cable after Monday!!! I am completely fed up with having to turn my cable box off and on just to get the video signal back. EVERY SINGLE TIME I TURN THE CHANNEL!!! As if that is not enough my on demand works when it wants to, and my caller id, that is supposed to display on my television screen rarely works. The final straw came when they messed with my money. My wife had filed a complaint with C.S. and was told she would be credited for that month. The following month they erased our credit history with them and charged us double on the next bill, knowing we couldn't prove what they had erased. All this for what I pay these crooks every month. I would call "customer service" but I don't have an hour and a half to spare waiting on hold to be treated poorly by my customer service rep. I certainly don't have time to play the guessing game, when is the cable tech going to show up? At this point I am now willing to pay a security deposit to have AT%26T U-Verse, if for no other reason than to be able to turn my channels with out a problem

PART of my letter to Comcast:
There may not be enough left over after the jury finds you guilty of anti-trust laws, and rules in favor of the people. Of course a class action suit will follow. It is too bad that laziness and arrogance are so costly, especially for a company with such 'humble' executives. I feel a little bad for the one you hang this on (typical for a large company whose politics control their conscience).
My patience is running out. If you think you can get away with blocking the cable boxes, conspiring with Community Solutions to make rules that prevent free enterprize and capitalism from going forward, you have another 'think' coming. I will prove that you willfully made your own rules to protect ongoing cable usage that you installed (and rightfully was yours until you left it in buildings with changing owners and tenants, and then tried to force a monopoly by conspiring with the property managers to force tenants and owners to subscribe to Comcast). You should've just opened the box when Directv tried to install a satellite. Now the owners association will have to face charges for implementing anti-trust policies. And what do you know? Comcast is the beneficiary. Well, well, well. That's gonna leave a mark.
Get smart, people, open all the boxes and let free enterprize move forward. You guys have always claimed to do better with competition. That was another lie.

Comcast is expensive. They preach on demand and then there is nothing to watch. When there is something to watch they do not list the air date of the show so you don't know which one to pick.

When you call during the day you get some help if you are lucky. If you call at night , you get a foreign country (e.g. Costa Rica)with people who have had tons of accent reduction training but that are totally under trained and have no authority to fix problems.

Always when you call some loud, obnoxious local recording is inserted to tell you there is a local outage in your area so don't bother them. Or, the same loud obnoxious person tries to sell you something while they stall for time to answer the call.

The web site is crappy. I cannot log in. I called and they told me to call internet tech support. One call should be enough. I made them switch me back to paperless billing because I cannot get on line access to my bill. Because I could not access my bill, the bill was not paid and the service suspended which I had to call and pay and also pay a re-connect fee.

When I moved they had two addresses on my account so they got all flipped out about it when I called. They left the old address on my account.

Also when I moved they charged me for installation and it was self installation. You know like plug cable into wall and plug converter into TV and they charged me like $50 bucks so I had to call and fight about that.

Then I find out the coax in my apartment is so old that it will only support ONE digital converter and it wouldn't work at all. I had to schedule a separate service call and was told I had to surrender my second digital converter so now I have an RF splitter and a 25 foot cable running through my house on the floor to my bedroom. I have to go to the living room to change the station for my bedroom. Then they charged me for a service call for that problem. I had to fight about that. Of course, they did not offer to fix the wiring.

Desperate to leave Bellsouth (AT%26T's) DSL I signed up for internet 10 days ago. They tried to sell me a bundle with a price re-set in 6 months. The reps must get a commission on that because they push, push, push.

I waited 6 days for the self-installation kit, which I had to call to order because the web site would not allow me to order it wanting to force me to have a installer come so they could charge me some crazy fee. The box arrives and there is NO MODEM OR INSTALLATION CD IN THE BOX only an RF splitter and cables and a red book they spent way too much on printing and has virtually NO meaningful instruction. When I called about that the lady laughed and said "I made her day" because she had never heard that before. Unable to solve the problem then, she had to take my number and call me back. She herself tried to get me one, but then called me back after being told by her supervisor that I had to call sales.

So I went on Ebay and bought the same make/model of wireless modem for $40--the one they were going to charge me $7 a month plus tax for. But, still no CD has arrived. So I had to call again and they told me I had to go to the local Comcast office, which they closed two maybe four years ago. I had to fight to have a CD sent to me and that it would be 3 to 5 days.

Numerous times I have tried to address issues on line and the web site forced me to use chat. Those people are REAL MORONS. It never worked. One time I spent 45 minutes on chat and we just kept going in circles. Obviously, the person was doing more than one chat session at a time.

Also numerous times I used the email feature only to get a canned answer back from India with no resolution.

All of this activity has been since 9/28/11.

8495753910397842

residential account number: 8993 20 476 0113951
Business Account 8993 20 476 0114959

My wife and I moved to Western PA in June of this year. (2011) We set up our utilities and went with comcast for our internet as I am a business owner and we need fast internet for our business. My wife set up the service and was told they would waive the installation fee and install a telephone and internet connection for us.

They came on the appointed day and installed not only the requested internet connection and phone line but added an HD DVR and cable television that we did not need because we have direct tv.

In July we moved into the house and I received our bill. We were charged for TWO installations and they began billing on the order date rather than the installation date. I called them several times to resolve this and they always promised to adjust our bill but in August we got a bill for over $500. I called them a few more times and decided to go with a business class account int he name of my Limited Liability Corporation and canceled the residential account and work on the billing issues before paying the final bill on the account.

The day they installed the business account they disconnected the residential account from the pole on the street which also cut off our business account. The techs literally missed each other by a couple of hours.

I thought they had canceled it because of the other account so I had DSL installed through Verizon and planned to return the equipment on my next trip to Ohio because the local service center is an hour away but along the route I would be traveling.

A few weeks later a salesperson knocked on my door and made a rather effective pitch about helping me with the billing problem and filled out an order form for new service promising that there would be no installation fee and that my bill would be exactly as he quoted it and that he would make sure the previous problems were taken care of on our old account. I had no reason to not believe him so I gave him my information and signed the order.

A few days later I got a call from Comcast stating that they could not process the order due to an amount due associated with my address. I spent another 10 minutes explaining the original issue we had and she said she would help me with the billing issue if I faxed her copies of my direct tv bills to prove that we had direct tv all this time. I thought this was a little strange but did as she asked but they cancelled the order any way.

A week ago I got a bill for over $400 on my business account threatening to disconnect my business account for nonpayment. I proceeded to call the business class representative and they explained that the residential disconnection had gone through the same day and that the physical disconnect was a mistake since there was a business account that the address. He promised to fix the billing issue and send out a tech to reconnect in the morning. The tech came and I had service for about 7 hours before it was cut off again.

I called and spoke with someone and explained the issue and that they were working on the billing for me since I did not have service at all since my installation date. He said he would escalate this for me and have a supervisor call me back. To their credit the supervisor called me back in about an hour and informed me that I would have to provide my SSN, a utility bill, proof of residence, and a copy of my drivers license in order to continue service and that we now had a fraud alert placed on our address due to the fact that we had placed an order with the salesman that came by in November. He used a very accusatory tone and said that someone had opened several accounts in the area over the last few years with a similar name. I thanked him for calling me back and told him I would not do business with his company ever again.

I have never been treated this way by any other company I have done business with. We had several days of revenue lost to our business while waiting for Verizon to send us a DSL modem and just when we thought it was resolved and we could get back to business they essentially called me a criminal and demanded a bunch of personal info before they would let me do business with them again. I would have provided all the information required and had the service turned back on if they had not insinuated negative things about my character. I am an accountant and my wife is a professor so we are not exactly some poor schleps trying to get away with something.


I really liked the high speed internet and we would have been customers for life if they had simply cared enough to provide good customer service at the price we agreed upon. Instead they chose to ignore their mistakes, interrupt my business and insult me. If I treated my clients this way I would be out of business in a week.

A customers trust and good will is the most valuable asset a business has. It is amazing to me that one will throw it away so carelessly.

This sucks even worse. Why does www.comcastwatch.com now take you to http://www.cwa-union.org/? Is this more comcast/xfinity underhandedness?

Woke up this morning to find that I have only local channels. I have to upgrade to the digital starter (even on digital ready tv's). I downgraded my service because I lost my job. Now, to have digital they've increased the fees tremendously. PLUS, they offer bundled services (internet %26 tv) at a lower price, but not if you've been a "loyal" customer for twenty years. You only get that IF you only had tv or ONLY had internet. And their CHAT line sux. Every other line is: "I understand how you feel, blah, blah, blah". I told them to cut the bs and they said I was being abusive. I told them to quit trying to psycho-analyze me and tell me how to get back my service. It is a nightmare. How do we get rid of this incompetent bunch of goons and get a quality service that gives us good reception (I'm sitting here watching lines and dots all over the screen - a problem I've dealt with for years). They send out techs and tell me one thing one time and another the next time. One finally said that the problem is a low signal at the box that serves our entire block. But the problem still hasn't been fixed. And that was four months ago.

Built a new home and applied for Comcast cable TV and internet service. To make a long story short: application for service to activation took 5+ months with numerous calls and visits; burying cable took another month; ruptured sewer line when laying cable, but left without informing us; reported sewer leak and they returned to fix it, and they brought heavy equipment and planned to trench a brand new $12,000 driveway to find the break; immediately after departure we discovered our land telephone line had been severed; prices continue to increase and available channels decrease. Lousy company and service.

Comcast sucks big time. AVOID Comcast like the plague! Seriously. My wife just waited on line for 1 1/2 hours to get refurbished setup boxes due to "cable upgrade". Boxes were all refurbs, scratched up %26 no instructions. Per office employee "connect the main setup box then call to activate". Which is what I did. Only to find out that I had to have all the other adapters connected also (4 more). Mind you they had me on hold for some time to tell me this. I then went around the house connected everything. To find out that one of their refurbs won't even turn on with power. I then called again. And they initially tell me that I have to go back to the office (wait on line yet again) to swap it. Mind you with out with no guarantee that I'm not going to get another refurb d.o.a. P.O.S. Now is when I blow my top, so I then asked for a "supervisor" named Franco Helio (#49678). Most likely not even his real name or number. I told him of my issue. But what I want is to just have my kids watch tv. So first I told him to activate all the working boxes. I went around all the boxes calling out serial numbers. And after a while it looks like they might be working. Then with the last non functional box, I told him there is no way I'm going to wait on line again to possibly get another piece of crap of an adapter. So he told me to wait on hold while he contacted the tech department to setup a time for them to swap out the bad device. While on hold, I then get a lady come on saying, "Welcome to Comcast, how can I help you today". I'm like what, where's Franco, is this the tech department. She said no this is "Comcast how can I help you". I then started to laugh on how pathetic Comcast really is. That Franco guy must of just handed me off to another rep. I then gave her the whole story, and told her that all I wanted was a working device and I wasn't going to wait on line for another refurb. She then claimed that she could ship me out another device and to swap it out with the bad one. I then thanked her, I told her how much I appreciated that she did her job and gave the customer what I wanted. And that is a resolution to this mess. Now let's see if I actually get a new box. Hopefully I will receive it in a couple of days. Truth be told, I was going to buy Comcast stock because of their media business. But now I wouldn't touch them if they gave me the stock. I can't see how they are going to be in business for long. Now I understand why people are cutting their cable in such large numbers. I would too if it were not for my wife and kids.

Prior to relocating to Virginia, we contacted Comcast regarding service in Mineral VA, as my husband requires broadband for his work. Upon receiving confirmation, we elected to purchase the property and have since moved. Upon arriving in the location, we contacted Comcast again and provided our order confirmation number (443049935) when we were told that our order was processed in error and they would not service our home. Since then, we have made countless phone calls and have been given a variety of apologies and excuses, however, no one will provide a solution.
We were told in July that we could request a plan extension, pay them to install line or install line ourselves. The plan extension was denied and as of today, the rude customer service representatives I spoke to (Yvette and Jay) said there was nothing I could do because Comcast had no binding contract with me. As for the cost to pay them for an extension – they said they would never recoup the cost (which they never gave me) so it wasn’t worth it to them – forget the fact that we are out a household income – thanks to them. In regards to laying the line ourselves (thankfully, I have a contractor in the family) they refuse to tell me where I could tie in and actually told me it was ridiculous. When I replied that general contractors do it all the time, he replied that I wasn’t a contractor.
I feel helpless – so now I turn to a media campaign – this is step one. Recommendation and suggestions are welcome!

Our internet connection has gone out FOUR times this year. Normally the person I call just scratches their head a bit, sets up an appointment for a truck to arrive the next day, and the problem magically corrects itself within 4-5 hours of my call. Our internet went out again early yesterday morning so this time I waited a few hours and called them around 3 p.m. It has been over 24 hours since the outage and our craptastic Comcast modem is still nothing but a large paperweight. And this is a city where Comcast has real competition. (EPB fiber optic cable! The fastest connection speed in the area.) I'd hate to see their response time in other areas. What a joke.

We have been trying for two weeks to get a technician to our home to repair our cable not working after downgrading the plan.We've spoken for hours and hours to who knows how many different countries.(my wife asked where they were from and they told her) They all go through the same routines even after us telling them we've been through this. It doesn't fix the problem then they are going to send a tech out. We set the appointment,get a call back confirmation but the next after waiting half the day the tech is a no show. 3 TIMES this has happened. We can't get through to the local office.

Our sub-division has been waiting 14 years for high speed internet service. Comcast fianlly agreed to wire our neighborhood and promised us 100% coverage. Their snake oil salespeople seemed us up and said your will be connected in 30 days. Comcrap began laying cable and we got an install date they showed up but. could not connect because the constructio folks "hadn't goth that far" . Second install date, same excuse. Two weeks later, called comcrap, these idiots have no clue what they are talking about, kept giving us apologies and excusues with no explanation of why our install had not occured. Do not ask to speak to a stupivisior, none are avilable, one will call you back we were told, never got a call back. We E-mailed our snake oil salesperson, guess what, every house around got installed except ours because the cable was put from three different directions and none of the them are close enough to our house and wow, no plans to extend. We also tried to log on to comcrap with the account they provided. The account already has online ID that created witout our knowledge or consent. We have tried to tell comcrap via phone and e-mail about and they will not even acknwlodge this little bit of info. Hard to imagine anyboby could look worse than verizon.

This is undoubtedly the worst company i have ever dealt with. I have had their ''service'' since may 2011. To start off with upon initial installation the alleged installer moved a huge piece of furniture in put a 36'' perfect arch scratch in my newly refinished hardwood floors. Oh, did I mention that he failed to mention this? Well after he left I noticed it. Now just imagine the hell we were put through to have this fixed. Because of course Comcast subs inastall work to Star Communications who sucks just about as bad as Comcast. Well since that was finally completed not one month has gone by where where I have not had to have a 'technician'' come to the house for some sort of TV issue. Sometimes 2 or 3 times in a month. Previously I had Cablevision (Optimum) for 5 years and aside for the initial install I NEVER had to have a tech come out for even 1 issue. A truly far superior company and service over Comcast. The best part is when you call customer service and they have these genuine know nothing phone answerers try to tell you what the problem with your service is. It's so obvious that these customer service reps are every bit as lost as the company they work for. It is a real shame that with the charges they hit you with when I get home and want to put the TV on, it's a crap shoot on will I be able to watch something or won't I? Here's the best. My 1st DVR cable box (I'm on my 3rd since May) used to put up a message every night at 1:05am every single night that said, "going into sleep mode, push any button to exit'' When I called they told me it was impossible for me to get this message on screen and that it must be something programmed into my TV. I rightfully told them they were nuts and wanted a tech out. When a tech finally did arrive he told me that ALL of their older DVR boxes had that same feature and that I was completely correct. Why I was getting a ''older'' box anyway is beyond me, but I got a different box and that ''imaginary'' problem I had went away. My advice... Sell to cablevision here in NJ and wel will all be a lot happier.

There are so many problems with com cast-xfinity that I can't even write all of the issues or I would probably run out of space in this box. It took them 3 wasted work days and three worthless workers to try and install basic cable in our new condo. Our space was readily set up for cable but for some reason they didn't bring the right box the first time, didnt show up at all the second time and couldn't figure out how to install it the third time. We wasted three workdays and who knows how many dollars wasted where We could have been making money instead of waiting for people who show up late and had no clue how to install basic cable. One day we received our bill and it arbitrarily showed premium services at a significant up charge on our bill and the customer service rep could not explain how this had mysteriously showed up on our bill. When we did finally order hbo service, after 6 months they randomly shut it down and the customer service rep said she didn't know why and we would have to speak to a salesperson. We finally hung up after 20 minutes of waiting to speak to someone. On top of that our on demand goes out regularly. We used to have com cast Internet but quickly got rid of that when our Internet starting going out once per month and they had to send someone out monthly who could never figure out what the problem was. I rarely write bad reviews...in fact I always try to give an organization a second chance but this company just stinks.

Like a fool, I fell for the Comcast Business Class agreement for my business. Granted, we have had some weather troubles in New England lately, but one would HOPE Comcast might first try to get their Business Contract people up and running. NO NO NO.... It has now been 7 days, with my business OUT OF CONTACT with the world, and all my customers. At home, I finally had comcast Triple repaired after 5 days, but business is still down. Customers cannot contact me by phone or email, and I am unable to process the orders I can retrieve at my home service, because I need Comcast Business cable, to access UPS World Ship, for processing orders for pick-up by UPS., and I need Comcast Business cable, in order to process the Credit Cards. Their lack of attention to business customers, is AWFUL. Once, this is (hopefully) cleared, I will cancel both Comcast accounts.... at WORK, and at home. I spent an hour on my cell today, trying to get someone to my workplace for help...... after holding for an hour, and speaking with a guy with a couple questions, during that hour, I was CUT OFF by Comcast. IF I could scream at someone at Comcast, I would..... but they make that impossible, with use of "machines". Comcast NEVER again.

I thought I was paying for quality internet not dial up! This crap is sooo slow. Work forget about it! It even has trouble downloading a news page. I'm better off tethering off my phone. If you buy your own router guess what?! They say they can't help you trouble shoot. Guess what happens when you buy their router? THEY CAN'T HELP YOU TROUBLE SHOOT!

We need more alternatives. Please...

I am writing this today as we sit on hold for the supervisor at Comcast. I obviously have serious connection issues or I wouldn't be writing now however, Comcast suffers from far greater problems, lack of integrity. We have conducted a little bit of research over the past six weeks (we have had no television and a lot of time, LOL.) We have made several calls to Comcast now, asking them to run us through the details of work orders including, order numbers, dates of visits, and most importantly Technician ID numbers. Here comes the scary part, none of the information matches, not even the ID numbers. It is no wonder why Comcast can't get things fixed, they can't even correctly identify there people. It is very scary to have a supervisor tell me that they have been sending the same tech to my house time and time again and its been someone different every time. If were a an Exec, I would probably start with why my techs; granted some are most likely sub's however, why are they miss representing themselves and their ID numbers. Hell, doesn't the huge loss in productivity just scream at you and your bottom line? Good luck to all that suffer the poor customer service.

Just took me 45 minutes to set up a new comcast account for cable service in VT because the outsourced sales guy in India could not understand english. Someone who spoke english could have completed our transaction in 5 minutes.

Very upset with my first dealings with this company. If there was another cable option in my area I would not be using Comcast.

I have yet to use comcast for a day and I already hate them.

Wow, WTF? All I wanted to do is switch my comcast home service to business service, simple right? You would not beleive the hell I have been through to do this. Comcast has so many different departments the employees don't even know where to tranfer you. I think I spent approx. 6 hours of my life on the phone with different technicians in different departments and nobody could help. This has been ongoing for about a month now and guess what? I have not had a phone at home for over 30 days and when you are trying to run a business from your home not having a phone makes life difficult. I have received the most rude customer service I have ever experienced in my life, these thecnicians are useless, uneducated, and rude and when I asked to speak to a manager the phone got disconected. I mean my home phone went dead and has been dead for a month. Comcast execs should know the quality personnel they have providing customer service. What an unreliable POS of a company, they have cost me so much time and money I am in disbeleif that they are still up and running. At this rate, I am sure they will go out of business eventually. Can someone tell me how these companies get so big and provide such awefull service? How do you get ahold of a Comcast exec that can do something about this? Unbeleivable!! I hate Comcast!! Comcast sucks beyond beleif!! One entire month without a phone!!! My business is suffering so bad from this and they don't care! Keep away from this company if you can.

I have a long driveway so on the post the cable tab is set to boost my signal so cable, phone and internet work at my residence in Nokesville VA (Manassas VA). For some reason once a month a Comcast maintenance crew shows up and fixes the signal to normal levels breaking my service. This happened at the beginning of September for 3 days until they came to fix the signal at the tap. The guy that came today after my service has been down since said he couldn't fix it and that someone from Comcast maintenance would have to come install a tap at my house, or come fix the one at the post. He said someone would call me later and that he send a message because no one answered the phone. So like before I will have to wait until someone decides to do something about it. They should send the same guy that broke it last Friday to put it the way they found it before they broke it. Maybe I need to put a sign on the post that says: "Don't touch the tap or you will break my signal" because for some reason even though they keep breaking it they still don't know not to touch it. I have very poor cell phone signal at my home so if I need to call 911 because my glucose is low because I have diabetes I'm going to be in a lot of trouble.

I have the same story as many I have seen on here and on other parts of the internet. But I wonder if CONCAST cares. This has been going on for years and nothing has changed. Sucky slow, intermittent service, same lies or even different ones. As we all know it is easier to keep the Truth consistent than lies.
4 months and counting as my blood pressure goes up each day with their crap. The bad thing is that we have no other options as ATT is Not any better.

I am like many others who complain about services and prices and get no satisfaction. I feel like screaming every time I get off the phone with this company. I tried to get a reduction of my bill because I help to support my elderly parents, but the person on the other line said if I don’t like it, I can disconnect my services. If you really think that Comcast cares about your service and billing problems, keep on reading.

This past February, Comcast decided to change the call center that handles calls in my area from a Customer Service call center to an outbound Collections center. All employees were laid off except for a couple of small departments. The employees were told if they wanted to keep working there, they would need to re-apply and IF they were rehired, they would receive a decrease in pay. 400 new employees were hired to replace those who were laid off. Why you ask? Because Comcast received a $2,500 tax break from the city for each new employee they hired! The local newspaper ran a story about Comcast hiring 400 new employees, but there was no mention about all the people who were laid off; many of which are still out of work.

Customer service reps are allowed to spend an average time of 5-7 minutes per call depending on which department they are in. If the call lasts longer than 10 minutes, they receive a message every minute reminding them that they are over their 5 minutes. Occasionally a supervisor will stand at an employees’ desk if they have been on a call for longer than 10 minutes and demand an explanation as to why they spent so much time with the customer. Over a certain amount of time, if the average time spent with each customer goes over 5 minutes, they receive a warning. Employees are required to attempt to upgrade customers to a higher and more expensive package on each call. If they do not make the daily sales goal, they receive a warning. Those who do not meet the daily goals are chastised in front of other employees and after a specific amount of time if they still have not meet their goals, they get fired. Employees are told to not transfer customers to a manager, instead they are instructed to advise customers that they will be called back in 24-48 hours. If you think you have been transferred to a manager, think again. Chances are you are speaking with someone who is not an actual manager.

Prior to the NBC Universal merger, employees were told that no one would lose jobs as a result of the merger. Surprise! Shortly after that, various call centers were closed and those jobs were outsourced either to the Philippines or to a contracting company. Comcast saves millions of dollars by doing this because outsourcing costs less, plus they do not have to pay for benefits for outsourced jobs.

A few years ago FIOS applied to a local franchise - which I happen to live in - to provide service to the area residents. Employees who lived in that city received an internal email requesting that they sign a letter drafted by Comcast which petitioned the city to not grant FIOS’ request. They were also asked to attend city council meetings and plead with council members to deny FIOS petition. Guess what, Comcast is still the only cable provider in the area.

Every year during March Madness, The Consumerist has the “Worst Company In America” tournament. Of course Comcast is always nominated. Employees received an email stating “DO NOT vote for Comcast. When you cast your ballot, vote for the other company. Remember, you're voting for the "Worst Company in America." Feel free to vote from the office and at home on your personal computers and laptops. You can also vote via the web browser on your cell phones, iPads, tablets and other web-enabled wireless devices”. Despite their attempts to throw votes, Comcast still won the 2010 “Worst Company In American” title.
Comcast is strongly anti-union. They have a long history of attempting to break employees' unions and firing labor organizers. Comcast has spent huge amounts of money to defeat the Employee Free Choice Act, which aims to strengthen workers' right to form unions. Pro-union employees have been illegally fired, harassed, wrongly disciplined, denied promotions and benefits. In some areas cable installers have been forced to attend daily anti-union meetings, and company managers and anti-union workers have been brought in from other areas to ride in trucks with the cable installers, urging them to vote out their union. Comcast has been charged with hundreds of violations of federal labor laws.

Subscribers became suspicious about slow download speeds and began finding evidence that Comcast was blocking packets for P2P file sharing. Naturally they vehemently denied they had anything to do with the mysterious slowdowns. They were later exposed for throttling customers who were using bandwidth for P2P file sharing. The FCC formally ruled Comcast’s throttling was illegal and in violation of the network neutrality principles. Comcast agreed to settle a class-action lawsuit for $16 million. The proposed settlement page (as of a year ago) states that those who submit valid claim forms will receive "a share" of the total – don’t get too excited – the amount won't go over $16.

Several organizations have accused Comcast of violating one or more of the conditions the FCC imposed when it approved the merger with NBC Universal in January. Complaints have been filed with the FCC.

Last but not least, Comcast's proxy statement, filed with the Securities and Exchange Commission, put CEO Brian Roberts' 2010 total compensation package at $31.10 million. Steve Burke, who became chief executive of Comcast-controlled media giant NBCUniversal in January, was awarded a compensation package in 2010 valued at $34.74 million.

I am like many others who complain about services and prices and get no satisfaction. I feel like screaming every time I get off the phone with this company. Read on to find out what a caring, honest and generous company Comcast is (NOT!)

This past February, Comcast decided to change the call center I once worked at from a Customer Service call center to an outbound Collections center. All employees were laid off except for a couple of small departments. The employees were told if they wanted to keep working there, they would need to re-apply and IF they were rehired, they would receive a decrease in pay. 400 new employees were hired to replace those who were laid off. Why you ask? Because Comcast received a $2,500 tax break from the city for each new employee they hired! The local newspaper ran a story about Comcast hiring 400 new employees, but there was no mention about all the people who were laid off; many of which are still out of work.
Prior to the NBC Universal merger, employees were told that no jobs would be lost. Surprise! Shortly after that various call centers were closed and those jobs were outsourced; some to the Philippines and others to Convergys or similar companies. Comcast does not have to pay for benefits for outsourced jobs.
Prior to when I quit, FIOS applied to a local franchise (which I happened to live in) to provide service. All employees who lived in that city received an internal email requesting that we sign a letter drafted by Comcast which petitioned the city to not grant FIOS’ request. We were also asked to attend city council meetings and ask council members to deny FIOS petition. As a result, Comcast is still the only cable provider in the area.
Every year during March Madness, The Consumerist has the “Worst Company In America” tournament. Of course Comcast is always nominated. Employees received an email stating “DO NOT vote for Comcast. When you cast your ballot, vote for the other company. Remember, you're voting for the "Worst Company in America." Feel free to vote from the office and at home on your personal computers and laptops. You can also vote via the web browser on your cell phones, iPads, tablets and other web-enabled wireless devices” Of course that didn’t stop Comcast from winning the 2010 “Worst Company In American” title.
Comcast is anti-union. They have a long history of attempting to break employees' unions and firing labor organizers. Comcast has spent huge amounts of money to defeat the Employee Free Choice Act, which aims to strengthen workers' right to form unions. Pro-union employees have been illegally fired, harassed, wrongly disciplined, denied promotions and benefits. Comcast has also spread misinformation about CWA and the IBEW, and coerced and intimidated workers who showed any interest in becoming a union member. Comcast has been charged with hundreds of violations of federal labor law.

Comcast was accused of throttling P2P file sharing which they adamantly denied. They were later exposed for throttling customers who were using bandwidth for P2P file sharing. The FCC formally ruled Comcast’s throttling was illegal and in violation of the network neutrality principles.

Comcast is proud to announce prices hikes for the cheap fares of $10.00 a month. This is for the poor people that can barely afford cable now. I hope Comcast totally collapses. I dumped them in July 2011 and went Direct TV and really love the satellite. It is superior to comcast cable compressed shit.