I've not had any problems with Comcast's service. I have, however, been treated like absolute trash for the 3 months I've dealt with them. I was lied to about my first 2 bills, which totaled about 350 both due on the same day (within a week of receiving the bills, which came within 2 days of each other) even after Comcast assured me that the first bill would only be about 150 and the next bill would be about 100 and received a month later. When I called about this I was laughed at because I couldn't understand since this was my first home. When I attempted to pay my bill online, the website was unavailable and when I contacted them about it, it was all my fault and they changed my password. Still didn't work. I have been consistantly treated like an incompatent idiot although it's the Comcast web services that do not function. I emailed a complaint about not being able to pay my bill online and the response to the email was that I was mistaken, I wasn't signed up for online bill pay, but I could pay my bill on their website. Tired of being treated like dirt. I wish we had more options. At this point NO cable is better than having to deal with this ignorant, worthless company.

COMCAST SUCKS!.. IT TRUELY SUCKS THEY FORCE US TO SALE BAD SERVICE TO CUSTOMERS OR THEY FIRE THE REPS. IF YOU GET ASKED IF YOU WANT SOMETHING SAY NO AND ESCALATE!.. SUPERVISORS OR CORPORATE! SEND A MESSAGE TO COMCAST THAT YOU DONT WANT NEW SERVICES WHEN YOU ARE CALLING TECH SUPPORT...

ok so 2 years ago I moved, transferred my service, all was well. I move again and all hell breaks loose. They screw up my cable package- took 2 calls to fix, sent me 2 bills with diffrent acct numbers totalling more than 300 bucks, I call again, fix that, cable goes out the next day, call back, they fix it again. Go to go online to check my email and it says my email has been deactivated...WHAT?? I have over 30 emails in my inbox that I cant read....Because they FORGOT to transfer my email to my new service at my new home....How do you "FORGET" to do that? So now I have to wait 2-4 DAYS to get my email back up and running...

so pissed...

these morons send me a promotion in the mail and when I call to take advantage of it- they deny the promotion exists and it took them a week to figure it out, and once they finally did connect it- the service is horrible. the picture quality pathetic, and the customer service is terrible. They want to nickle and dime for every little thing, this is extra and that is extra, etc... For the past few years, every time I've had to deal with one of these knuckle heads over there, they're totally clueless and always making mistakes, I am so effing done with this crappy company. And I'll make sure to share my disdain with everyone I know until this sorry excuse for a cable company goes under. Comcast / Xfinity YOU SUCK!

Ok, so my family has never really had any problems until comcast had begun their damn "network upgrade." It first started with loosing all of my basic cable channels. They claimed that you were "already ready" for the digital transition, and that you wouldn't need to do a thing. Well, this is ONLY on TVs with cable boxes installed. So, in order to still receive basic cable we would either have to pay for digital equipment, or buy more boxes and then pay additional monthly fees for them. Not to mention, across all members of my family and myself, we only watch about ten total channels. However, unlike other TV providers, we aren't able to negotiate in any way to pay for and only get those ten channels. Nope, we must pay for 500+ extra channels we don't even use! Now to move on to their "lightning fast" internet. My family uses a fair amount of internet, but nothing too extreme. While doing a network test, on average, we use a bandwidth of about 3Gb, 4 at most. For a 6Gb connection, this should be no problem right? WRONG!! It can't even manage that!! In fact, our internet has been on the fritz for months now with no end in sight. If we're gonna pay 200 bucks a month for a "6Gb connection," it should make us breakfast and wipe our a$$es. Quest offers 6Gb at $40 a month! Their technical support is about as effective for accomplishing anything as trying would be trying to set your water on fire to boil noodles. If comcast is gonna monopolize the cable industry, then treat their customers like sh!t, they deserve to have a nice big fat class-action lawsuit on their hands.

you need a translator to figure out what the hell the person is talking about in your mexican customer service department. our money is good but not the american worker, so you hire a truck load of people in mexico who can not speak english, wow who thought that that was a great idea... time to switch to the dish.

A few weeks ago we decided it was time to hook up internet service at our new house. Unfortunately all that was available was Comcast.

I spent almost an hour in online chat at a local coffee shop with an analyst who is very friendly, tells me that I'm not eligible for the $19.99/mo promotional rate because I only want internet, but I can get it at $42.95, so I shrug and go along with it.

Yesterday my bill comes in. $57.95 plus installation fees. So I get back on to chat with them. The first person I talk to says it'll be no big deal to get changed and puts me through to an internet sales person... who pretty much talks down at me telling me there's no way I was told that because that's not their rate.

I know I'm right, because I'm not mentally deficient enough to pay more than FiOS rates for Comcast cable.

The network enhancement is a load of crap - more like comcast revenue enhancement.

I have had basic cable for 7 years - it has always included channels like versus
I know because when I bought the package - I said I want the cheapest package with versus - so I can watch the tour de France

last night that channel went red with a call comcast message
I call - sit on hold for 20 minutes after my call is answered
"sorry sir - basic cable does not include that channel"
me - yes it does that is why I bought that package
"no it doesn't anymore"
me - ok how much more will it cost me to keep getting the same channels
" well basic cable at$14.95 doesn't include them"
me - how much
"the digital starter package is $56 a month"

what. Rip off - they should get sued and I really don't want another crappy Box in my house

f()ck you very much comcraptic

I had Comcast for about the past 15 years, across multiple cities. I put up with poor equipment, DVRs that don't always work, and outages with rude customer service.
When they did their digital conversion - and require a box on every TV - I decided enough is enough. If I'm going to have a box, its going to be quality.

I got DirecTV. Everything just works. One DVR, and every TV in the house can access it. HD everywhere. On-Demand everywhere. And even without all the discounts, its still cheaper than Comcast. The new boxes are small enough to mount behind a TV and the remotes work without pointing them at the box.

Vote with your money.

Fee has jumped from $132.90 to $169.49/month for the "crappier" new Xfinity service. We keep losing our signal and the dvr resets itself probably 10x/day, if not more. A technician can come maybe a week later, but must witness the event to know what the problem is. It can't be predicted and is totally random throughout the day. It happens at the most inopportune time in programming, i.e. match point at Wimbledon. The main connection is a bedroom tv and it is a mire of cable and connections. Ridiculous! There is a lengthy wait when you call and you aren't satisfied when it ends. We are going to make a change

I am a national CS manager and I am appalled at the way the comcast people talk to their customers. I have had my internet service from them for four years and a DirecTV for TV. They have tried to raise my rates three times now saying i was still on a promotional rate, not true. Recently i had to replace a defective modem and they sent me a bill saying i changed my service and raised my rates from $42.99 too $62.99? for internet. when i called, the rude lady told me "thats the way it is" sorry, i asked to talk to her manager, she hung up on me. Of course i did not call back because i had to wait 15 minutes to talk to her in the first place. I have one on them now though, I recently found out that if you get their internet service you also get the TV feed, I will be getting free cable TV for some time to come for MY $63 a month bill.
That seems a little better of a price.

Comcast offers online specials, 84.99 for 6 months premium service. But they are unable to add it to my service It took 3 hours and two trips to local office, added it to my online account 2 times, and had it confirmed with on line chat two times. I did not realize you have to fight with them to pay them 84.99 dollar a month, and hook it up my self. they acted like they don't want you as a customer. so if that's what they want I am sure ATT would love to have my 84.99 a month. This was the worst ever customer service. Lack of training. customer service did not know any of the codes to enter to get there advertised package. Att here I Come Sorry Comcast!!!!!!

Vince

I have had Comcast for almost 3 years and they are the worst company I have ever had to deal with. My service works half the time, and I'm constantly calling them to get it fixed. I have a tech person coming out today because my HBO channels aren't working..again. They work half the time, and my On Demand is constantly saying that I can't get into it because there is a problem. If I am constantly going to have problems I think I should be charged for only half of our bill. I have received only one nice customer service person, and the rest didn't even seem like they cared about my problems with my service. My husband is very angry with the service too, he also told me to tell them that if they charge us for having this person to come look at our box today that they can just take the stupid thing! and I totally agree. Don't use Comcast if you don't have to because they charge way too much for cheap and crappy service!

I have been on the phone to initiate service on a replacement box (not the first time). Everytime it is the same thing. A procedure that should take literally 5 minutes takes hours. Comcast has switched to this useless self install program so they don't have to spend money sending technicians to your home. Instead they hire uneducated folks that read out of a book to help diagnose your problems. We spent 5 hours this weekend, calling day after day to get this damn box working properly. What turned out to be a simple "lets switch the box and watch a movie" turned into "lets switch the box and spend our whole weekend talking with useless comcast C/S folks". What a bunch or morons. Then you ask me if I can wait a week for someone to come out here? Do you really need to ask me that? What do you think, if I charged Comcast what i get paid per hour to deal with this crap, they would own me a FREE month of my cable bill and then some for the time I wasted with them. I'm sick of getting transferred so someone else and having to start all over again (name, rank etc....) you have the info, don't make me continue to repeat it. Stop apologizing over the phone, I don't give a shit how sorry you are, just FIX the F%26*king problem! Is that too much to ask! Our city offers no other options for switching, so in my area this is truly a monolopy and I have no choice but to deal with this schmos. Comcast/XFinity who ever you are, stop hiding behind your new name and change your services to "better service the customer" and don't be afraid to offer some kind of monetary credit to our accounts; we deserve it for dealing with the morons you have answering your phones and for all our wasted time. I really have better things to do that sit on the phone for hours being transferred and speaking to people that know not what they do.
P.S. When I heard your name change, I though it was a joke, and you know what? It really is!

I just bought a Tivo box and was informed by Best Buy I need to get an M card from the Comcast people. I rolled my eyes because I hate dealing with Comcast - they have the worst customer service and part of the reason I was getting Tivo in the first place is because I hated the Comcast DVR and refuse to pay them any more money than I already have to. So this morning we go to the Comcast store and to get the M card and sure enough the lady was SO RUDE. Her tone was just completely annoyed and she kept saying she didn't know anything. She said we would have to get an appt to get a tech to come install it themselves and that this would cost $40. Which is ridiculous. I had a Tivo box for five years with Time Warner cable and installed the whole thing myself. I just hate them. I wish I could get rid of them and we may get Direct TV but we will always need them for internet - there is nothing else in town.

I have two TiVo boxes which have lifetime subscriptions paid up for the TiVo service -- the subscriptions are free for the life of the box. Both of these are Series II boxes (I believe they are now shipping Series III TiVos). At any rate, when COMCAST implemented the enforced migration from analog to digital in Cobb County, Georgia, both my TiVo boxes did not work with the provided converters.

COMCAST led me around by the proverbial nose for over two weeks, telling me that it was a TiVo problem. I finally reached someone at TiVo who shared the facts with me. There are a multitude of digital converters that DO work just fine with Series II boxes. COMCAST just didn't want to be bothered providing them, that's why they advised me to take it up with TiVo or just buy new boxes (which would entail replacing like equipment at a cost of over $1,000).

I finally extricated two boxes (at no charge) from COMCAST that were compatible and while not perfect (the cable installed in my house is not suitable for all the frequencies in use, and has signal drop out -- so there are some channels I don't get), I'd settled in and reconciled myself to the status quo.

NOW -- COMCAST has informed me that they intend to start charging me $6.95 each, $13.90 total/month forever, for the two "non free" converters. From my understanding, I thought COMCAST was directed by PSC/FCC/whoever that they could not institute new charges for existing service (i.e., if someone "opted out" of getting HD channels, and stuck with the channels they were receiving prior to the digital upgrade, they could not be charged more). Any additional functionality of the boxes I have is by accident, not design. I simply want to be able to use my TiVos as I did before the digital upgrade.

I called COMCAST and (predictably) I foresee another LONG negotiation/education on both our parts. I'm sick and tired of spending my time doing this.

Could someone advise me how to proceed that might be more precipitously effective?

Thank you in advance for your time and consideration.

Bev

HELP! Several weeks back Comcast cable company started running a crawler across the top of every cable channel warning me that if I see the message my TV, that it is not ready for the digital conversion "upgrade" coming soon.
I received previous letters explaining the change and how it was coming in August. The conversion will require a digital adaptor or digital box on each TV for descrambling channels. They kindly will give me 3 "Free"
but for my 6 TVs I will have to pay an additional monthly fee of $1.99 per digital adapter or $2.49 per additional digital set-top box. Since I will have to pay a minimum of $6 a month more I chose to wait till the last minute to "Upgrade" That plan was working great until they started the message crawlers. Every channel, every minute, 24 hours a day.
I'm paying too much money now to this unregulated cable monopoly and demand that they give me a clean signal as long as I'm paying for it.
Help pressure Comcast to quit this obnoxious message. Help de-monopolize the cable companies to control their yearly exorbitant price increases
And now I hear to get the free local HD channels I need to install a A-B switch on each TV.
We are going back in time. I remember in the 80's everyone had to have big cable boxes and A-B switches.
Comcast is sooo... technologically advanced. Why did we all buy these nice flat screen tv's with digital tuners?
My nice clean wall mounts will be raped by additional equipment and yes another remote.
YaHooo! Good think Comcast.

I worked for Comcast for 13 years up until December 2009. I was notified that my position was eliminated and I was escorted out of the building
(like a criminal). Come to find out, they bought NBC and the company went on a job cutting spree. At least 120 hard working people in my state lost their job and I heard 4000 nationwide. While having my no longer employed talk, HR specifically told me that people who were being severed from the company, had first opportunities for job postings. I have applied for several jobs without even getting an interview until this week. I applied for a customer service position, which I have several years of experience, 3 alone with Comcast. I received an email this morning telling me that I wasn't what they were looking for. OK, I get the message now. Bottom line, I am spreading my story to Comcast customers, and they have agreed to seek other options. I am currently responsible for 25 disconnects to date. I will continue to persue, until this whole area is former Comcast customers... I ask that you share this story in your area and help a good cause.

If there were ANY other option for internet or cable, I'd use them in an instant. I'm tempted to write a check to Verizon just out of spite. When the tech came to set it up...

-He was here for nine (9) hours.
-Had to borrow my tools.
-Tried to walk out with my tools (though I don't think he was trying to steal them, just forgot they were mine)
-Tried to run the cable line across the living room floor.
-Fell asleep on my couch while on hold with HQ

I'm a pretty laid back guy, but they make me madder than just about anything else in the world.

My problem is rather petty compared to others but a big deal to me. I have a small business transcribing for doctors over the internet. Last summer Comcast disconnected me because I was behind in payments. When I finally got the money together to get reconnected they said they had to come to the house for the rehook-up. They gave me a time and I waited. No show. I called and they rescheduled. No show. The third time they failed to show they said it was my fault because I was not home. This was strange because I had received no call and was sitting on the porch waiting for them. This went on for a week and I lost well over $150 in business. Finally they realized (why they didn't know this before?????) that they didn't need to come to the house and did it instantly. So they had my money for a week, did nothing and cost me money that I cannot afford. When I asked them that they went "TEE-HEE We probably thought you were a new customer." How stupid are these people?

Because of the advertisements that Comcast compensates you if they don't keep an appointment, (Am I hallucinating or do these exist?) I naively kept asking and calling for such a thing. I was told twice that I would be receiving some kind of voucher in the mail. Nada. When I kept calling suddenly they had no knowledge of these vouchers. A surveyer from Comcast called about my opinion of their service, which I gave honestly and whole heartedly and was told that it would be passed on to Comcast. Gee, do you think it was?

I finally got so "*%26(($ off that I stopped paying my bill. When the technician came to disconnect me I asked him and he denied all knowledge and told me to call Customer Service. CS told me to go in person to the office in my town and ask about this. This was a hassle as I am disabled but I went anyway. The woman TOLD ME TO TALK TO THE TECHNICIAN. And THEN TO CALL CUSTOMER SERVICE. Finally after much sighs and blank stares she agreed to submit a request to have somebody contact me about being compensated for my inconvenience and loss of income. Nada.

I submitted my story to Comcast website and was promised an answer in 24 hours. Do you want to bet that I will receive one?

By the way when I was standing and standing in line in the Comcast office, a man in front of me was having his service disconnected. The woman told him he owed over $200.00 When he asked for a detailed statement, lo and behold, she suddenly realized it WAS ONLY $42.00!!! She went "Tee-Hee. I made a little mistake. Sorry" What if that man had believed her and over paid $160.00? Also, my own bill never seems right and I can't get a straight answer from these thieves about it, let alone trying to get what they owe me.

TRY VERIZON FOR YOUR ON LINE NEEDS....CHEAPER...BETTER SERVICE...COMCAST DOES NOT CARE FOR THEIR CUSTOMERS!

Transferrred service from one address to another back in April 2010, yet COMCAST still treated me as "NEW" customer and charged me a deposit for equipment. Tech came out, equipment would not work in new home, so it was returned - with the Tech, (this took place on 4/5). When bill was received, I called, (on 4/23), regarding deposit of $100 that was being charged to my account, reminded them that we did not have the equipment and was informed that the request was being placed and that I was obtaining $100 credit.

The following month, seeing no credit, called to inquire, and was advised that I "needed to give it time" to appear on my account. Called again yesterday, as the credit was still not on my account, as was informed that they are not sure why it has not taken place, but it would be looked into.

Woke up this morning, to find that my service had been interrupted. I called COMCAST, and was told that although the credit was due me, (and it is almost 2 months past due), I should still have paid [the deposit] and waited for a refund. When I challenge the CSR on this statement, she backtracks then tells me that the credit is still "PENDING", she's not sure why, and although she would love to, she cannot reverse the interruption.

The "GOOD" news - she has escalated the issue to the Collections Department so that they can see that in fact I DON'T have the equipment, (never had it), and that the $100 charge should be reversed/applied as a credit. The "BAD" news, it could take anywhere from 24 hours (min.) - 30 days (max) to get the credit applied to my account, (and thereby restoring my service), as the COLLECTIONS department has other issues they must resolve/responds to issues on a "First Come, First Serve" basis. In the meantime, I can pay go ahead and pay the $66 that is "past due" and then when the issue is resolved, they'll "CREDIT" the $100 towards future payments/bills. My issue with this suggestion:

(1) I don't have the $66 - budget doesn't allow for that right now
(2) even if I did, don't feel that I should pay it, as the $66 wouldn't be "past due" if they had applied the credit from back in April or even May!?!?!?
(3) what guarantee do I have that the $100 will FINALLY be credited to my account, as I've been waiting since APRIL 23, for the ORIGINAL credit?

I am planning on filing a complaint with our Cable Commission (yes, Montgomery County, MD had to get one of those, due to the NUMEROUS ISSUES with Comcast/XFinity), but also wanted to ensure that my complaint was logged here, so that folks would know that the change in name doesn't mean ANYTHING!

Xfinity = SAME OLD COMCAST!

If anyone from COMCAST/Xfinity would be willing to handle this CUSTOMER SERVICE/PR NIGHTMARE on my behalf - feel free. My Acct. #09569 002438 and I would LOVE to get a phone call indicating the results (won't hold my breath as I'm STILL waiting on a phone call from your dispatch department for the Tech nightmare that happened last month!)

After makeing two thirthy min. phone calls to comcast on sunday to find out what I had to do to get a HD DVR box as I just got a new HD tv, I had to go online and talk to a rep. that took another 30 min. So we are ay an hour and a half of talking to customer service reps. They online rep told me I had to go in on monday to a office in lisle il that is 30 miles away to get the new box. I had another family meber go and he returned with a HD box, not an HD DVR. After haveing an hour long convo on trying to hook up this box and activate it I went online to see if how I can get a HD DVR box.... here is the hour long convo. PLEASE EXUSE my spelling/typeing as I can hardly see right now, I have no contacts or glasses at the monment so I'm just typeing off of memory of the key board.

user Allen_ has entered room


Allen(Mon Jun 14 2010 12:39:26 GMT-0500 (Central Daylight Time))%3E

I want a DVR box.


analyst Geraldine has entered room


Geraldine(Mon Jun 14 2010 12:52:45 GMT-0500 (Central Daylight Time))%3E

Hello Allen_, Thank you for contacting Comcast Live Chat Support. My name is Geraldine. Please give me one moment to review your information.


Geraldine(Mon Jun 14 2010 12:53:20 GMT-0500 (Central Daylight Time))%3E

Hi, how are you today?


Allen_(Mon Jun 14 2010 08:36:05 GMT-0500 (Central Daylight Time))%3E

Not very good.... this is my 5 time talking to you guys in 2 days.


Allen_(Mon Jun 14 2010 08:36:37 GMT-0500 (Central Daylight Time))%3E

I need a HD DVR box...


Geraldine(Mon Jun 14 2010 12:54:41 GMT-0500 (Central Daylight Time))%3E

I am very sorry to hear that, Allen. I apologize for the inconvenience, let me check here for the hddvr ou are interested in.


Geraldine(Mon Jun 14 2010 12:54:42 GMT-0500 (Central Daylight Time))%3E

To ensure the integrity of your account information. Can I please have the Full Account Name? Also, May I please also have your 16 digit account number or the last 4 digits of your Social Security Number.


Allen_(Mon Jun 14 2010 08:37:42 GMT-0500 (Central Daylight Time))%3E

*****************************************************


Geraldine(Mon Jun 14 2010 12:55:55 GMT-0500 (Central Daylight Time))%3E

Thank you for that information, please give me minute or two to check on this, I will access the account.


Geraldine(Mon Jun 14 2010 12:58:41 GMT-0500 (Central Daylight Time))%3E

Thank you for patiently waiting, I really appreciate it.


Geraldine(Mon Jun 14 2010 12:59:14 GMT-0500 (Central Daylight Time))%3E

Allen, I now have the account, I am currently checking on how much would it be for the hddvr for your account and how to get it.


Allen_(Mon Jun 14 2010 08:45:48 GMT-0500 (Central Daylight Time))%3E

...ok


Geraldine(Mon Jun 14 2010 13:05:19 GMT-0500 (Central Daylight Time))%3E

Thank you for patiently waiting, I really appreciate it.


Geraldine(Mon Jun 14 2010 13:08:29 GMT-0500 (Central Daylight Time))%3E

I see here that to add HDDVR, that would be $15.95 per month, with the HD digital access fee already included on it, if you order today here via live chat, there is a one time processing fee of $1.99. There are two ways for it to get the hddvr box, that would be through shipping, with a shipping fee of $10.00 or by picking it up at the nearest service center for free.


Allen_(Mon Jun 14 2010 08:51:41 GMT-0500 (Central Daylight Time))%3E

Yea well I went to go pick it up from my local office today and they just gave me a hd box.


Geraldine(Mon Jun 14 2010 13:10:55 GMT-0500 (Central Daylight Time))%3E

I see, did you let them know that you wanted an hddvr and confirmed with them, Allen?


Allen_(Mon Jun 14 2010 08:53:58 GMT-0500 (Central Daylight Time))%3E

Yea. They said they didn't have one I guess. I didn't go, Another family member did. Is it possable to have a tech come out here and install the right box?


Geraldine(Mon Jun 14 2010 13:16:30 GMT-0500 (Central Daylight Time))%3E

Oh, I am sorry to hear that, Allen. It must be that the equipment they provided you is incorrect, technicians from the local office are assigned to do home install for the one that was picked up from the service center or local office, I can process a tech appointment here from live chat however, install fees will be applied since we are processing it here and not directly through the local office, I would suggest to have the equipment returned and swap it for the hddvr that you originally requested. You can call right ahead to inform them of this incorrect equipment they provided and so that you can schedule an appoinment with them.


Geraldine(Mon Jun 14 2010 13:16:38 GMT-0500 (Central Daylight Time))%3E

I will check here the number of that local office near you.


Allen_(Mon Jun 14 2010 09:05:00 GMT-0500 (Central Daylight Time))%3E

Anytime now.... I've spent about 3 hours talking to you people now and have yeilded no reslusts.


Geraldine(Mon Jun 14 2010 13:22:41 GMT-0500 (Central Daylight Time))%3E

Allen, I am still currently checking for their number.


Geraldine(Mon Jun 14 2010 13:28:15 GMT-0500 (Central Daylight Time))%3E

Yes, I have provided you the resolution and what is to be done to correct this, Allen. As a result I have provided you options. I can schedule a tech appointment here from end, but install fees will apply or you can return the hd box at the local office to have alocal office technician bring the correct hddvr and install it. I checked here for the Woodridge office, the number that can only connect with them would the 888.266.2278 number, Normal Business Hours: M-F 8:30 am to 5:00 pm.


Allen_(Mon Jun 14 2010 09:13:14 GMT-0500 (Central Daylight Time))%3E

That is wrong. The place we are suppose to go is in Lisle according to everyone else. I am sick of horrible customer service and the service alone. While sitting here for 30 min. to have you find me a number I have been looking into other options. 200 dollars a month is not worth the headaches you give me. Thank you. Good bye.


Geraldine(Mon Jun 14 2010 13:32:06 GMT-0500 (Central Daylight Time))%3E

I am sorry for the inconvenience, Allen. I was checking for the local office based on your home address, I did not see here on the account that you were referred to the Lisle office instead.


Allen_(Mon Jun 14 2010 09:15:17 GMT-0500 (Central Daylight Time))%3E

Whatever. Good-bye! What number do I call to cancel?


Geraldine(Mon Jun 14 2010 13:33:43 GMT-0500 (Central Daylight Time))%3E

Our cancellation department's number is the 800COMCAST or 800.266.2278.


Allen_(Mon Jun 14 2010 09:17:36 GMT-0500 (Central Daylight Time))%3E

Thank you. That's the only worthwhile information you've given me.

I just moved in a month ago so I'm a new customer. In this first month I have received over TWENTY envelopes notifying me of "changes to your account" but of course for "security" reasons, the letters don't elaborating on those changes; things like setting up an email, changing my password, little stuff we do every day on other sites, with nothing more than a "thankyou" or at most an email.
Why do I need 20 letters in the MAIL saying basically "you changed something"?
I was there! of course I know I changed something, that's why i LOGGED ON! I want to be PAPERLESS. Banks don't even send paper notices! Hello, have you heard of TREES?! Can't you just send me an email to the email I designate as my main one? Neither is possible (I have to log on using a new comcast email address, even though I have no intention of changing my email address just because I moved!) According to customer service, NO, it is not possible to stop this criminal waste of paper. The reason given by representative who just called me on my cell phone (after exlicitly writing this complaint and a request NOT TO CALL - to please respond by email) was basically "um...there are several departments here [not communicating with each other] (?!)...is there anything else I can help you with today"? so I ask, "what DID you help me with today?!" and apparently I am the only person she knows of to ever take issue with receiving 2O letters a month containing no information. I have taken to not opening them and writing "return to sender" - let someone else in their customer service department hurt her fingers opening that many envelopes - maybe they'll get it?
Made even more infuriating is this company is an INTERNET provider, but they can't spend the money on the technology to come into the 21st century? And I am paying HOW MUCH?!

On March 21, 2010 I returned to my apartment in MD and had no service. I called Comcast on March 22, 2010 and told them I had no servce. On March 25, 2010 I waited at home for a Comcast Serviceman who showed up and reported the problem was outside my apartment. He scheduled a repair and told me I would not have to be home for the eventual repair. It is now June 9, 2010 and I still do not have service. Comcast apparently made several attempts to fix the line outside (which by the way was cut by the original Serviceman) but to date have been unable to. I received a bill for $345.45 the other day for service I never received, and now keep getting automated calls that if I don't return the receiver and modem I will owe $500. I tried to call several times to restore service, but since my account is overdue and has been disconnected, they are unable to help me. Comcast seems unwilling to acknowledge that I might not want to pay for service I do not receive.

If there is a Comcast Exec that monitors this site and wants to do something to help, my account is 15012 014961-08-0, but I won't hold my breath.